I've seen similar comments before: example. Also, a fair number of complaints about their tech support. I don't know what's up with that; once upon a time they were an industry darling. Me, I use the H&R Block product if I can.
weeks later received a notice from the state that her payment was delinquent: it hadn't gone through.
The turbo tax site is not very reliable. (Also, did she have her signature on file?)
What it seems like: the third-party site is running a scam where they give people a file that will crash their computer and then call those people offering to sell them a fix. In this case, someone at Intuit tech support seems to be party to the scam.
Yes, to the last, but no to the first. There's no real money in fixing a computer like that.
There is, however, a GREAT deal of money to made by acquiring people's personal information (needed: name, date of birth, SS number, and one or more bank account numbers or credit card numbers) by either meatspace hacking, or by dropping a key logger on someone's machine.
They need to 1> get rid of that file 2> make sure they scan that SOB six ways from sunday both for viral and spyware and 3> calculate how much and which information the scam artists might have. That is, how much and what info did Intuit 'tech support' get, and how much info did the third-party site acquire.
As for the call, one thing you need to do when you're running an op like this is make sure the target gave you correct data.
ash
['I would suggest they check for recent bogo-charges.']
I've seen similar comments before: example. Also, a fair number of complaints about their tech support. I don't know what's up with that; once upon a time they were an industry darling. Me, I use the H&R Block product if I can.
Posted by SomeCallMeTim | Link to this comment | 05-17-05 8:39 PM
sue
Posted by washerdreyer | Link to this comment | 05-17-05 8:42 PM
You're calling out your lover's name in comments?
Posted by ogged | Link to this comment | 05-17-05 8:43 PM
Note no capitalization or period. I'm guessing short, quick breaths.
Posted by ben wolfson | Link to this comment | 05-17-05 8:47 PM
That indicates that we might see more soon.
Posted by ogged | Link to this comment | 05-17-05 8:49 PM
B-wo, you're joining in on this? See if you get any support next time you note a typo which later vanishes.
Posted by washerdreyer | Link to this comment | 05-17-05 8:50 PM
Sue can't be turned on at all by 6.
Posted by ogged | Link to this comment | 05-17-05 8:52 PM
Did you support me on those before?
Posted by ben wolfson | Link to this comment | 05-17-05 8:52 PM
I didn't say anything was going to change.
Posted by washerdreyer | Link to this comment | 05-17-05 8:54 PM
Ok, I will admit that there was a typo, but I fixed it about 15 seconds before w/d posted.
Posted by ogged | Link to this comment | 05-17-05 8:58 PM
I might have joined in on the joke, but I have an aunt by that name and didn't really want to think about that.
Posted by washerdreyer | Link to this comment | 05-17-05 9:03 PM
Taxes to sex in three comments. Impressive.
Posted by eb | Link to this comment | 05-17-05 9:13 PM
weeks later received a notice from the state that her payment was delinquent: it hadn't gone through.
The turbo tax site is not very reliable. (Also, did she have her signature on file?)
What it seems like: the third-party site is running a scam where they give people a file that will crash their computer and then call those people offering to sell them a fix. In this case, someone at Intuit tech support seems to be party to the scam.
Yes, to the last, but no to the first. There's no real money in fixing a computer like that.
There is, however, a GREAT deal of money to made by acquiring people's personal information (needed: name, date of birth, SS number, and one or more bank account numbers or credit card numbers) by either meatspace hacking, or by dropping a key logger on someone's machine.
They need to 1> get rid of that file 2> make sure they scan that SOB six ways from sunday both for viral and spyware and 3> calculate how much and which information the scam artists might have. That is, how much and what info did Intuit 'tech support' get, and how much info did the third-party site acquire.
As for the call, one thing you need to do when you're running an op like this is make sure the target gave you correct data.
ash
['I would suggest they check for recent bogo-charges.']
Posted by ash | Link to this comment | 05-18-05 12:46 AM
Do you know the URL for the 'third party' website? It should be in the browser cache.
Posted by Tripp | Link to this comment | 05-18-05 9:21 AM
Good question. I'll ask.
Posted by ogged | Link to this comment | 05-18-05 9:28 AM